| Job Title: |
|
Customer Service Executive / Manager |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
Male |
| Age: |
|
25 to 40 years |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Less than 1 Year8 Years |
| Salary Range: |
|
PKR 20,000 to 35,000 per Month |
| Apply By: |
|
Apr 25, 2023 |
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| Job Description: |
- Managing incoming calls and customer service inquiries
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer calls, E-mails, Text messages , Whatsapp messages
- Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
- Managing Inventory on website(s)
- Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
- Provide Returns/Exchange solution to customers (Update XLS sheets and dashboard)
- Co-coordinating daily deliveries with production manager.
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Follow-up on orders from production till delivery
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| Company Information |
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Company Name: Brisk
Company Description:
Brisk
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