ilmi City is looking to hire a full-time Customer Service Representative (CSR). This is for Lahore Office.

Minimum Qualifications:

Minimum Bachelors or equivalent practical experience of 2 years.

Responsibilities

• Answering customer inquiries, entering and give details about our courses.

• Convince students to take admission in our courses.

• Investigating customer problems and/or complaints to a successful resolution.

• The resource must be fluent in English & Urdu language.

• The resource should have a confident personality.

• Should have the ability to meet his monthly sales target.

• Working effectively in a team environment to meet goals and objectives.

• Provide expert answers to questions about courses, pricing, and availability.

• Capture clients’ comments and feedback regarding market trends and pricing.

• Communicate with customers via phone, email, and chat.

• Solve customer problems and find the best possible solutions.

• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

• Outbound and inbound call center experience would be added value.

• Sales, customer support and follow up through telephone, chat email along with interdependent coordination