Responsibilities

• draft quality assurance policies and procedures
• interpret and implement quality assurance standards and procedures
• evaluate adequacy of quality assurance standards
• devise sampling procedures and directions for recording and reporting quality data
• review the implementation and efficiency of quality and inspection systems
• plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
• document internal audits and other quality assurance activities
• investigate customer complaints and non-conformance issues
• collect and compile statistical quality data
• analyze data to identify areas for improvement in the quality system
• develop, recommend and monitor corrective and preventive actions
• prepare reports to communicate outcomes of quality activities
• identify training needs and organize training interventions to meet quality standards
• coordinate and support on-site audits conducted by external providers
• evaluate audit findings and implement appropriate corrective actions
• monitor risk management activities
• responsible for document management systems
• assure ongoing compliance with quality and industry regulatory requirements

Key Competencies

• attention to detail
• communication skills - verbal and written
• data collection, management and analysis
• problem analysis and problem solving
• planning and organizing
• sound judgment
• decision-making skills
• customer service orientation
• effective interaction with stakeholders
• teamwork