Please note: Job timings are from 9am - 6:30pm (Mon - Sat) with half day on Friday.

This job also entitles you to Annual holidays and sick holidays.

Job Description:

• Answer calls professionally
• Respond to customer inquiries
• Strongly follow up customer calls
• Book appointments for clients.
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information
• Process appointments, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Complete call logs
• Produce call reports

Education and Experience

• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Customer service experience
• Good data entry/keyboard skills
• Knowledge of administration and clerical processes
• Relevant product knowledge

Skills Required:

• Strong verbal and written communication skills
• Active listening skills
• problem analysis
• problem solving
• customer service orientation
• organizational skills
• attention to detail
• initiative judgment
• adaptability
• team
• workstress tolerance
• resilience