Job Title: |
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Call Center Representative |
Category: |
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Client Services |
Total Positions: |
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10 |
Job Location: |
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Islamabad, Rawalpindi |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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Fresh |
Salary Range: |
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PKR 40,000 to 50,000 per Month |
Apply By: |
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Aug 31, 2021 |
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Job Description: |
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner ·
- Follow communication “scripts” when handling different topics ·
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives ·
- Seize opportunities to upsell products when they arise ·
- Build sustainable relationships and engage customers by taking the extra mile ·
- Keep records of all conversations in our call center database in a comprehensible way ·
- Frequently attend educational seminars to improve knowledge and performance level ·
- Meet personal/team qualitative and quantitative targets Requirements ·
- Previous experience in a customer support role ·
- Familiarity with CRM systems and practices ·
- Customer focus and adaptability to different personality types ·
- Ability to multi-task, set priorities and manage time effectively
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Company Information |
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Company Name: Bell Ocenic Communication Company Description: .
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