We at HQ TAX are looking for the ideal candidate for the post of ADMINISTRATOR / CSR who loves talking to people and proactively solving issues  

Applicants must have:

• Good Communication skills
• Should be target oriented and punctual
• Fast Learning Attitude 
• Great Convincing Power
• Must be able to work in flexible working hours
• Fresh candidates are also encouraged to apply
• Ability to multi-task, organize, and prioritize work
• Must be proficient to communicate in English
• Minimum qualification must be Graduation
• Good level of knowledge with spreadsheets
• Can handle basic level accounts

Selected candidate will be responsible for:

• Responding promptly to customer inquiries.
• Communicate with customers via phone, email, and chat
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, professional attitude toward customers at all times.
• Knowing our products/services inside and out so that you can answer questions.
• Processing forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary
• Managing all queries of existing clients.