Customer Retention Specialist  
C2O SMC Private Limited   More jobs from this company

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Job Title:   Customer Retention Specialist
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad
Gender:   No Preference
Minimum Education:   Bachelors
Degree Title:   Sales & Marketing
Career Level:   Entry Level
Minimum Experience:   2 Years
Apply By:   Jul 18, 2021
     
     
 
Job Description:

Job Summary:


We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services. You will design retention strategies, analyse customer feedback, negotiate with customers to increase loyalty and retain business.


To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.


Responsibilities:



  • Communicating with customers and sales representatives.·        

  • Analysing customer behavior.·        

  • Gathering information about customer complaints.·        

  • Developing aggressive retention strategies based on customer feedback.·        

  • Negotiating with customers to renew contracts and retain business.·        

  • Meeting with the sales team to propose customer retention solutions.·        

  • Writing and presenting customer behavior reports.·        

  • Building positive relationships with customers and business associates.·        

  • Compiling reports for the Data and Sales Department.


Requirements:



  • Bachelor's degree in sales, marketing, or related field.·        

  • 2+ years’ experience in a similar role.·        

  • Must have Excellent English-speaking skills along with British Accent.·        

  • Strong conflict resolution skills.·        

  • In-depth knowledge of sales and marketing software.·        

  • Ability to remain calm and professional in stressful situations.·        

  • Advanced communication and interpersonal skills.·        

  • Empathy and patience.·        

  • Advanced organizational skills.


Company Information
 
Company Name:  C2O SMC Private Limited
Company Description:
We see ourselves as an extension of your business, and we know the taxi business. C2O has evolved since our Founder and Visionary, Shahzad Ali, flew to Islamabad from Heathrow to setup what has now become the UK’s Number 1 Taxi customer experience center.

Along the bumpy road, not only have we changed the power and perception of outstanding in Pakistan, but we have taken the customer experience to the whole new level. We have achieved this milestone by building a thriving culture and investing in our talented employees.

The truth is we really care about our staff. Equipped with over a decade of contact expertise and powered by state-of-the-art technology, we strive to help taxi and courier companies in the UK to grow their business exponentially. We promise (literally put our money where our mouth is) to deliver a suitable customer experience for your customers. We do this through extensive ongoing training, careful onboarding, and modern support tools. By achieving this, we are able to assist you in making savings of approximately 60%. You are welcome.

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