| Job Title: |
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IVR Executive |
| Category: |
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Networking |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Bachelors’ degree in IT/Computer Science or relevant field. |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Jun 7, 2021 |
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| Job Description: |
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools.
Job Description
- Must have expertise in studying customer journey at IVR level, along with identifying areas of improvement
- Must have knowledge of IVR CR formulation, development & tracking
- Must have expertise in timely identification & rectification of issues & challenges being experienced across IVRs
- Must have experience in working closely with Process design and Insights Team & making changes in prompts as per updates received
- Must have experience in designing IVR structures from customer perspective
- Must have experience in carrying out complete IVR testing, prompts, sms, content Ability to track and resolve issues at IVR
- Must have strong analytical, conceptual and problem-solving skills Proficient in the use of Microsoft Office products ( Word, Excel, Power Point)Exposure to project management, leading IVR projects- is a plus
- Must have expertise in designing Visio flows for IVR Must have the ability to Identify inconsistencies and recommend modifications to improve the (complete) customer experience at IVR
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| Company Information |
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Company Name: Abacus Consulting
Company Description:
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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