Requirements and Responsibilities:

• Proven working experience of at least 5 YEARS as a Customer Service Manager or Department Head of same.


• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.


• Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget.


• Awareness of industry’s latest technology trends and applications. Excellent knowledge of management methods and techniques.


• Proficiency in English, both written and spoken.


• Develop service procedures, policies and standards.


• Working knowledge of customer service software, databases and tools. Keep ahead of industry’s developments and apply best practices to areas of improvement.


• Strong client-facing and communication skills. Improve customer service experience, create engaged customers and facilitate organic growth.


• Advanced troubleshooting and multi-tasking skills. Maintaining an orderly workflow according to priorities.


• Customer service orientation.